Here are a few of the frequently asked questions regarding the video training I sell. If you have a question that isn’t posted here, please feel free to CONTACT me.

Q: My download stops or the file is corrupted. What should I do? (PC, Linux & Mac)
A:
Problems like this can happen, but I’ve especially noticed problems with Firefox and IE in some cased. Many tests indicate that Opera browser is a superior browser for downloading files, as it has a much better download manager and less corruption of files. If you have this problem, please use the Opera browser. It can be obtained from http://www.opera.com. Whatismore, if you’re on Mac and you’re attempting to decompress the files, please use the default .zip decompression utility. I’ve heard reports that sometimes third party applications can sometimes report false errors and/or corrupt files.

Q: Why is your video training only a digital distribution?
A:
Physical distribution can be quite costly for a small shop like mine. I occasionally make exceptions for some customers depending on their need, if contacted before placing an order, arrangements can be made.

Q: How long do I have to download the files?
A:
As long as you need. All files can be downloaded at any time from your account page.

Q: How many times can I download from the links?
A:
3 times. All files can be downloaded at any time from your account page. If you require more downloads, please contact me using the CONTACT FORM.

Q: Ok, so how do I get these links once I order?
A:
Immediately after placing your order, you’ll be redirected here to JavisJones.Com to a page with your download links. The links will also arrive within a few minutes after placing your order by email. Be certain to place the email address “orders AT javisjones DOT com” on your white list.

Q: I didn’t get my email with the special links… What now?
A:
Check your spam folder. If you didn’t place the email address “orders AT javisjones DOT com” on your white list, then it may end up there. If you still haven’t received an email with the download links, fear not. You can download the files from your account page at any time.

Q: How long does it take to get my email with the links?
A:
It is almost instantaneous. It can sometimes take a few minutes to an hour for the links to come through. If for some reason there is a problem with your order, then I must manually confirm it and that can take up to 48 hours.

Q: What is the .7z format and what is 7Zip?
A:
It’s only the coolest compression application out there! It’s completely open source and free to end users. The .7z format is the native compression format used by 7Zip, and has much better compression over Winzip, Winrar and the few others out there. 7Zip runs on Win, Linux & Mac. You can download it from HERE. Note however that most of my product distribution is done via the .zip format. 7Zip does compress/decompress .zip files, as well as a few other formats.

Q: What is VLC Player?
A:
VLC Player is open source and completely free to end users (Notice a trend here?). As I prefer open source solutions when and where possible AND since 3D-Coat runs on Win, Linux & Mac,  I have opted to promote the use of VLC Player since it runs on Win, Linux & Mac. You can download it from HERE.

Q: I’m having a problem with VLC Player, what should I do?
A:
Head on over to the VLC Player support forums. They can give you a hand if you happen to run into trouble. Of course, you probably wont (hopefully!). VLC Player support forums can be found HERE. There is also much documentation, found HERE.

Q: Can I get a refund if I don’t like your training?
A:
Refunds will be given at my sole discretion. Bottom line: If you think this will happen, don’t waste my time or your money. 😉

Q: Paypal only? What if I don’t like/use Paypal and prefer a credit card or cash/check?
A:
For the moment I only accept Paypal, and Paypal itself does accept credit cards. But if I hear feedback from enough customers I may implement a credit card payment method through a third party. So, if this is something you would like, don’t hesitate to contact me. Also, I do not accept cash/check.

By purchasing you have read, understand and agree to all of the above, and the Copyright & License Information.

Back to top